The Body Shop; USA is disorganized from the top of the organization's hierarchy through the store teams.
The executive team is highly reactive, oppose to active. All programs have the same level of immediate urgency, hence losing all urgency. The organization can never seem to get in front of their problems and turnover is just the start. The store teams are highly over worked and work with bare staff, typically 1-1 coverage in most stores. This leads to unmotivated and tired employees who resent where they work. The regional teams, Regional Managers and District Sales Managers clearly feel the pressure of sales attainment and directly impose those stresses to their store teams. The executive team does not, in any way, flex their frustrations to turn deficit details into tangible programming to promote revenue and staff retention.
The executive team, from the top down are a disaster and a challenge to work for. There is no such thing as a collaborative environment, which is a large reason the business is failing across the board and poses inconsistent results in every category.
Additionally, The Body Shop does NOT pay a competitive wage for their store teams. Most other brands out-pay by a large margin. Look around at other brands before signing on or accepting the first offer. Save yourself the trouble... just don't apply.
Terrible executive leadership, constantly runs at a 40% discount rate, can't attract or keep top talent, did I mention terrible executive leadership?