Technical/Executive Leader with a fun streak!
Senior Manager (Derzeitiger Mitarbeiter) – Toronto, ON – 23. Mai 2019
At my current employer I became very involved in the contract and account management aspects of the engagement - helping to increase the scope of responsibility by 40%. The proposal was based the consolidation of support and operations into a cooperative team allowing free communications and mutual support.
This was done through the introduction of a continuous improvement process that permitted the team the ability to examine, propose and correct deep seated issues within the applications. The result was cooperative changes (across applications) driving down ongoing issues, decreasing tickets and increasing stability.
My personal style is a combination of focus, education (I usually have "freshers" working for me) and fun - allowing the team to be creative, excited and balanced.