Senior Manager (Derzeitiger Mitarbeiter) – Toronto, ON – 23. Mai 2019
At my current employer I became very involved in the contract and account management aspects of the engagement - helping to increase the scope of responsibility by 40%. The proposal was based the consolidation of support and operations into a cooperative team allowing free communications and mutual support.
This was done through the introduction of a continuous improvement process that permitted the team the ability to examine, propose and correct deep seated issues within the applications. The result was cooperative changes (across applications) driving down ongoing issues, decreasing tickets and increasing stability.
My personal style is a combination of focus, education (I usually have "freshers" working for me) and fun - allowing the team to be creative, excited and balanced.
Operational Excellence Manager (Ehemaliger Mitarbeiter) – Dalian China – 22. August 2019
Normally i support multiple deals which in different stages. For new migrated account, need to check operation SLA and propose solution to deliver a stable KPI. For account which we run more than 6 months, series of cost reduction projects should be implement gradually so as to increase company profits. Discuss saving opportunity with team and review continuous improvement projects would be daily agenda. Usually, need to work out any innovation ideas for account-clients for which deal we run stable more than 1 year. extend support to client and make cash benefit.
Discuss with different teams and people in different levels, make people understand and achieve what you want is a challenge. also very good practice to enhance communication skill.
highly respect people is remarkable here.
15 days of annual leaves
support difference time zones which might be difficult with time lag