-We were given tools to make us run effectively, but were not given training on how to utilize them.
-We were told on a consistent basis what would get us fired or written up, but received very little positive feedback.
-Expected to hold to a specific standard call time, but when reaching out for assistance, usually waited way too long for an answer, throwing call times off and inconveniencing the caller.
-There was also a lack of communication - ex: if there was a known outage of a system, it would frequently be an hour or so into my shift before I overheard another agent tell someone about it. Meanwhile, I had troubleshot that issue several times already and would have spent much less time per call had I been aware.
-I enjoyed being able to help callers by fixing an ongoing issue, but hate that they had to place several phone calls to us in order to get someone like me who cared less about call times and more about solving the issue. It's upsetting to me that they value speed over accuracy.
-I enjoyed most of my co-workers. Overall, the people are great.
Occasional potlucks, free lunch, and giveaways
Lack of communication and training