Senior BMW online Genius (Ehemaliger Mitarbeiter) – Slough, Berkshire – 19. November 2018
• Highly motivated with strong enthusiasm for the BMW brand as well as an affinity for technology, who enjoys going the extra mile for customers. • I’m a product expert who enjoys learning about the newest advances in technology around BMW. • My product knowledge, allows me to possess the people skills necessary to be able to communicate in non-technical terms with customers who may have very little technical knowledge on BMW products and features prior to buying a BMW. • With my strong interpersonal skills and confident manner, I’m able create a positive experience for BMW customers when visiting the BMW retailer especially the BMW 7 series and the BMW i8. • To provide insightful information during test drives as well as support Sales Executives by demonstrating product options to customers when required and logging the required information on our internal data base. • My role as a BMW Genius is to assist customers before, during and after finding the vehicle of their dreams. • Ran the daily reports for BMW Germany, these consisted of detailed information like, response times, email, volume of web chats, team productivity, graphs, customer feedback positive and negative.